Resume
LEARNING EXPERIENCE DESIGNER
Block (Cash App) | Remote | 2022 - Present
Conduct full scale training needs analysis to design learning solutions that close performance gaps, roll out initiatives, and prepare Cash Customer Operations Leaders and Team Members to succeed. Work with SMEs and key stakeholders to understand needs, create design documents and gather insights that will ultimately impact the effectiveness of the learning solution. Advise on technological learning solutions and methodologies to enhance the efficiency and effectiveness of learning programs.
INSTRUCTIONAL DESIGNER
Sezzle | Minneapolis, MN | 2021 - 2022
Assess learning needs for Customer Success department and cross-functional teams. Develop and design instructional materials such as lesson plans, storyboards, learning objectives, assessment tools, and e-learning materials from micro-learning to fully scalable training solutions. Ensure the support team is prepared for new product rollouts and just-in-time training and communication needs. Consult closely with SMEs, key stakeholders, and relevant internal partners to develop blended learning experiences using instructional design methodologies and principles.
HR SPECIALIST ORGANIZATIONAL LEARNING & DEVELOPMENT
Fraser | Minneapolis, MN | 2020 - 2021
Oversaw design and development of productive training programs for supervisors, including team building, communication effectiveness, and customer service. Managed learning initiatives, such as training courses, customized programs, and continuous improvements focusing on expanding employee knowledge/skills. Created eLearning curriculum comprising adult learning theories using Articulate 360 and maintained integrity of learning management system (LMS).
E-LEARNING EDUCATOR & COURSEWARE DEVELOPER
Meten | Shanghai - Remote | 2015 - 2020
Administered educator training sessions via webinars with staff internationally. Delivered exceptional services in educating adult students through online platforms to help clients prepare for exploring international career opportunities. Increased personal understanding of adult learning principles and ensured client satisfaction with effective teaching techniques and encouraging attitude.
OWNER
Sew North LLC | Minneapolis, MN | 2018 - Present
Builds, designs, and develops educational sewing instructional content. Manage product design and deliverables to fill a gap in the home sewing industry. Developed a process for creating and testing instructional content. Advocates for inclusivity in design and representation of body positivity.